Customer Service Strategy

Customer Services involves service delivery and support to customers across three sites; Council’s Administration Building (Queen Street), Waitomo District Library (Taupiri Street) and Te Kuiti i-SITE (Rora Street).


The Customer Service goals are to:

  • Understand our customers and their needs
  • Effectively communicate with our customers and the community
  • Empower all employees to serve our customers
  • Value customer satisfaction and simplify the customer experience
  • Embrace technology to benefit our customers.

Customer Service Strategy (PDF, 280 Kb)