Customer Service Strategy
Customer Services involves service delivery and support to customers across three sites; Council’s Administration Building (Queen Street), Waitomo District Library (Taupiri Street) and Te Kuiti i-SITE (Rora Street).
The Customer Service goals are to:
- Understand our customers and their needs
- Effectively communicate with our customers and the community
- Empower all employees to serve our customers
- Value customer satisfaction and simplify the customer experience
- Embrace technology to benefit our customers.
Customer Service Strategy (PDF, 280 Kb)